Boyd Rice Solicitors Privacy Notice

When you instruct a solicitor you place your trust in us to use, store and share some of your information. This notice sets out how we collect personal information about you, how we use it and how you can interact with us about it.

1. Who we are

When we refer to “us” or “we” in this notice, we are talking about Boyd Rice Solicitors Limited.

2. How we collect information about you

We collect personal information primarily when you contact our office to seek legal advice. We also collect information through our Website and social media platforms.

When you instruct us to act on your behalf we carry out information searches and verify your identity. We do this by sending and receiving information about you to and from third parties including law searchers, banks, building societies, hospitals, engineers and other medical professionals.

We and these third parties may keep records of our searches whether or not your case eventually proceeds.

3. How we keep your information safe

We keep our computers, networks, files and building secure.

4. How long we keep your information

To meet our legal and regulatory obligations, we hold your information while you are a client and for seven years after that. In respect of conveyancing matters we retain your information for ten years. We do not hold it for longer than necessary.

5. Meeting our Obligations

We rely on one of the following bases to use your information lawfully:

  • performance of a contract;
  • legal obligation;
  • protecting the vital interests of you or others;
  • public interest;
  • our legitimate interests; and
  • your consent.

6. Consent

Sometimes we need your consent to use your personal information. For example, we need your consent to make you aware of products and services which may be of interest to you. We may do this by email or through other digital media.

When we use sensitive personal information about you, such as medical or information about your criminal record, we ask for your consent.

Before you give your consent, we tell you what information we collect and what we use it for. You can remove your consent by contacting us.

7. How we use your information

We use information about you to:

  • advice you on how to progress your matter or transaction;
  • protect both our interests;
  • meet our legal and regulatory obligations; and decide and recommend how our products and services might
    be suitable for you.

8. Your information and third parties

Sometimes we share your information with third parties.

Examples of these third parties are barristers, medical professionals, engineers, banks, estate agents and the courts service.

We will only share this information when it is necessary to progress your matter or transaction.

9. Making a complaint

If you have a complaint about the use of your personal information, please email or phone us on 02891 817715.

Please be assured that all complaints received will be fully investigated.